1. Why should I buy from GameLoot.in?

GameLoot offers a wide range of new and Pre-owned games covering all the current formats. We offer an online game trade-in service with FREE Game pick-up & packaging facility.


  1. How do I make a purchase?

Making a purchase at GameLoot.in is quick, easy and secure.

When you find an item you want to purchase, click the ‘Add to Cart’ button. The item will be added to “Your Cart” this is found on the top right of the page.

When you are ready to finalise your order, click the ‘Checkout’ button in the Your Cart Section

Enter Shipping & Payment information, to complete your purchase.


  1. What are the available Payment Modes?

-Credit/Debit Card

-Net Banking

-Cash on Delivery


  1. How much does shipping cost & how long will the game I ordered take to arrive?

We offer FREE SHIPPING on all orders. After your order is processed, transit time typically 3 to 4 business days, with delivery Monday-Saturday.


  1. I have a discount coupon how do I use it?

Complete your order as usual then enter your promotional code during checkout and the discount will be applied (if applicable).


  1. Will the online features (Downloadable Content, Multiplayer etc) work with the pre-owned games?

Pre-owned games are fully playable, but bonus content or codes for online play may have been redeemed.


  1. How do you trade in games at GameLoot.in for CASH?

Search for the game you want to trade in by typing one or two words in the search box on the Sell Games Page

Click the Get CASH button

Repeat for each game.

Once all your trade-ins are entered, click the Selling Cart at the top right of the screen and you will be taken to the Get Cash Checkout Page

Enter your Bank Details, Select Delivery Method, to complete your trade in.


  1. When & how do I get paid?

Once we receive your game, it should only take a day or two for it to be processed. (It depends on the time of day it gets to us).
An email will always be sent when a payment is processed and will include details regarding when you can expect to receive it.

We will transfer Cash via NEFT to the bank account provided by you.


  1. When and how do I get my PC Digital Download Code?

Your PC Digital Download code will be sent to you over email and is also available in your My Account Section.

For PC Digital games on pre-order, the keys will be sent once the game is released. The publisher may change or extend the release date.


  1. What is Cancellation and Refund Policy for PC Digital Download Code?

Orders of PC Digital Products cannot be cancelled or refunded for any reason.

In the unlikely event that your digital key is not working, we will contact the key provider on your behalf. The key provider will carry out an investigation and only if they conclude that the key was actually not working, we will issue a replacement key and the old key will get blacklisted. This process will take a minimum of 21 working days. The decision of the key provider will be final in any such cases.


  1. I am not able to install the game, can GameLoot help me install the game on my PC

In case of any installation issues kindly contact customer care on support@gameloot.in


  1. How to Redeem a PSN Digital Download Code

PlayStation Network (PSN):

  • Sign into your SEN Account. If you don’t have one, create one at playstation.com
  • Go to Playstation Store on your console or via https://www.playstation.com/en-in/
  • Select the “Redeem Codes” option
  • Enter the 12 digit voucher code and then select “Continue”
  • Follow the on-screen instructions to redeem your voucher code.


  1. Where is my PSN Digital Download Code?

The order for digital products will be sent via email instantly. In case you do not see the digital code in your inbox, kindly check the Spam/Junk folder also. In case you are not able to locate your code please email support@gameloot.in with your order details.
In certain cases our system will flag orders as high risk – such orders will be processed manually within 24 working hours.

  1. PSN Digital Download code does not work?

Check that you have entered the code correctly.
Please ensure that you are redeeming the code on Indian account.


  1. Are PSN Digital Download Codes Region Locked?

Digital Download Codes are region locked & for use in India Only.
PlayStation Network download games, subscriptions and add-ons will only work in India.


For any help, feel free to call our customer care at +91 9769613515 (11 AM – 7 PM) or email us at support@gameloot.in.